Social Media Guidelines

Image to support the Social Media page on the website - image of laptop with WSC Facebook page

Wingecarribee Shire Council’s social media channels (Facebook, Instagram, LinkedIn and YouTube) aim to provide information about Council initiatives, events, programs and news.  

What to expect from us

We monitor our social media channels from Monday to Friday, 8.30 am to 4.30 pm (excluding public holidays). Outside of these business hours, our staff do not moderate comments or respond to enquiries.

Destination Southern Highlands sites are similarly monitored and maintained during business hours, 7 days a week.

Enquiries via social media

While we try to assist with simple questions or issues, many matters can't be resolved via social media.

You should contact council online, by phone or in writing if you:

For urgent issues or potential hazards, please call 02 4868 0888 (24/7).

Moderation of public comments 

Social media posts and comments must also adhere to that platforms’ own community guidelines, user agreements and policies. 

Wingecarribee Shire Council does not accept responsibility for community comments – they are not representative of the opinions of Wingecarribee Shire Council, nor do we make any warranty to their accuracy. 

Public comments are moderated. Our team may hide or remove comments if they are considered to breach privacy or the guidelines listed under What we expect from you.

We don’t participate in Facebook groups or respond to any tagging within these groups.

What we expect from you

We support the Terms of Service and related policies of the social media platforms we participate in and request that visitors to our social media pages to do the same.

Wingecarribee Shire Council’s social media channels should be a safe space for everyone. We encourage open discussion, and in order to create a positive and engaging environment for the community we ask all users to treat each other and our social media moderators with respect. Users may disagree with an idea or a person’s viewpoint; however, we ask you remain respectful when conveying that point of view.

Posts on Wingecarribee Shire Council social media pages may be deleted or hidden as determined at Wingecarribee Shire Council’s absolute discretion if they contain:  

  • violent, obscene, offensive, profane, hateful, derogatory, racist, homophobic or sexist language, links or images 

  • insults, threats or harassment of other users 

  • information that may compromise the safety or security of the public 

  • any discussion or promotion of behaviour that is unlawful 

  • comments that threaten or defame any person or organisation 

  • solicitations, advertisements, endorsements or spam 

  • off-topic posts by a single user 

  • repetitive posts copied and pasted or duplicated by single or multiple users 

  • any other inappropriate content or comments as determined by Wingecarribee Shire Council. 

When interacting with our social pages Wingecarribee Shire Council requests you: 

  • exercise courtesy 

  • are respectful to others at all times 

  • do not post personal addresses or phone numbers 

  • acknowledge that the Wingecarribee Shire Council cannot check the accuracy of every comment and does not take any responsibility for reliance on comments on this page. 

Users who do not comply with these social media community guidelines will be blocked from the page at the absolute discretion of the Wingecarribee Shire Council. 

Recordkeeping

Wingecarribee Shire Council may record information posted to any of its social media channels for Council purposes. This includes your public social networking account name.

Disclaimer

Although we take care in producing the content for social media, we do not guarantee that the information is accurate, complete or current, and that the data is free from defects.

Any advertisement that may appear when viewing our page is not endorsed by Council, nor are we directly affiliated with the advertisement unless stated otherwise.

We do not endorse or take responsibility for content posted by third parties. This is also the case if we like or follow a page. Commenting may be turned off on content shared from third parties.

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