Emergency Contacts

disaster agencies-rfs

In life-threatening emergencies, or for urgent help from Police, Fire or Ambulance services, call 000 (Triple Zero).

If you answer YES to any of the below questions, you must call 000.
  • Is someone seriously injured or in need of urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?
What to do when you call Triple Zero (000)
  • Do you want Police, Fire or Ambulance?
  • Stay calm, don't shout, speak slowly and clearly
  • Tell the operator exactly where to come. Give an address or location
  • Stay focused, stay relevant and most importantly stay on the line.
If you are deaf or have a speech or hearing impairment call (106)
  • This is a Text Emergency Call, not SMS
  • You can call from teletypewriters
  • Tell the operator which service you need and where.

You can find more information on the Triple Zero website.

Key contacts and information

Police

For Emergencies

Dial 000 or 112 from a mobile

Information 

police.nsw.gov.au

Southern Highlands Police Station

Phone: (02) 4869 7899
Address: 67 Elizabeth Street, Moss Vale, NSW 2577

Crime Stoppers

Phone: 1800 333 000

Police Non Emergencies

Phone: 131 444

Fire and Rescue NSW

Fire and Rescue NSW is the State Government agency responsible for the provision of fire, rescue and hazmat services in cities and towns across NSW.

Bowral Fire Station

Phone: (02) 4824 7234
Address: 16 Merrigang Street, Bowral, NSW, 2576

Mittagong Fire Station

Phone: (02) 4824 7278
Address: 10 Bowral Road, Mittagong, NSW 2575

Moss Vale Fire Station

Phone: (02) 4824 7285
Address: 64 Elizabeth Street, Moss Vale, NSW 2576

Bundanoon Fire Station

Phone: (02) 4824 7242
Address: 15 Anzac Parade, Bundanoon, NSW 2578

Ambulance Service

When to call for an ambulance

In urgent medical situations it is important that you call Triple Zero (000) for an ambulance, do not panic or drive to hospital yourself. People driving themselves to hospital have often been in accidents risking further injury to themselves and others.

Paramedics are highly trained health professionals. They bring modern emergency and resuscitation equipment to the patient and commence lifesaving treatment at the scene as well as continuing this on the way to hospital.

Hospitals in the Area

Bowral & District Hospital
97-103 Bowral Street
BOWRAL NSW 2576

Phone: (02) 4861 0200
Fax: (02) 4861 4511

Website

NSW State Emergency Service (SES)

SES volunteers are trained to prepare and assist the community in the areas of:

NSW State Emergency Service (SES) is a volunteer-based organisation that provides emergency assistance to the community 24 hours a day, seven days a week, 365 days a year.

While their major responsibilities are for flood and storm emergencies, NSW SES also provides the majority of general rescue effort in the rural parts of the state.

This includes:

  • Road accident rescue
  • Vertical rescue
  • Bush search and rescue
  • Evidence searches (both metropolitan and rural) and other forms of specialist rescue that may be required due to local threats.

For emergency help in Flood, Storm & Tsunami contact SES on 132 500.

 

Bushfire - NSW Rural Fire Service

For Emergencies

Dial 000 or 112 from a mobile

Bushfire Information Hotline

For accurate and up-to-date information about bushfires contact:

The Rural Fire Service Bushfire Information Hotline

Telephone: 1800 NSW RFS (1800 679 737)

Website: www.rfs.nsw.gov.au/fire-information

Do not call Wingecarribee Shire Council for bushfire information.

Follow your bushfire survival plan and remember leaving early is your safest option. 

Rural Fire Service

Fighting fires and protecting the community from emergencies is the most visible aspect of the RFS role. However, the Service has many responsibilities as the leading agency for bush fire management and mitigation in NSW.

rfs.gov.au

Southern Highlands RFS

Phone: (02) 4868 5500

Hazards Near Me NSW App

You can find current information about local emergencies on Hazards Near Me. The app shows information provided from emergency services on: 

  • bush fires

  • floods

  • tsunamis

  • advice on what to do to stay safe.

The app also provides other warnings and activities in your area: 

  • fire danger ratings 

  • total fire bans 

  • hazard reduction activities. 

The app can send you push notifications when there are new incidents or when information changes

NSW Hazards Near Me NSW Mobile App

Social Media Updates

Like NSW Rural Fire Service on Facebook

Like RFS Southern Highlands Team on Facebook

Follow NSW Rural Fire Service on Twitter

Like Wingecarribee Shire Council on Facebook

Emergency Updates

Official Broadcaster

ABC Illawarra 97.3

Commercial

2st Bowral 102.9

Commercial

Highland FM 107.1

Commercial

Power FM 94.9

Roads and Traffic

Road Closures

Live Traffic NSW provides real-time information about roads and changed traffic conditions that affect your journey on roads throughout NSW.

You can find out about changes, road conditions and road closures resulting from:

  • scheduled roadwork
  • major events
  • weather events such as storms and floods
  • natural disasters such as bushfires
  • other unplanned disruptions.

The service is managed by Transport for NSW’s Transport Management Centre.

www.livetraffic.com 

Endeavour Energy

Emergency 

Phone: 131 003

Enquiries

Phone: 133 718

Current and future power outages

https://www.endeavourenergy.com.au/outages/current-power-outages

 

Additional Support

National Relay Service (NRS)

The NRS provides a range of different types of call services, depending on your needs and preferences.

Relay Officers are specially trained staff who help with every call. Relay Officers will:

  • Change voice to text or text to voice
  • Change Auslan to English or English to Auslan
  • Stay on the line throughout the call to help you, without getting in the way or changing what is said.

The NRS is available 24 hours a day, except for Video Relay calls.

Video Relay calls are only available 7am to 6pm (Australian Eastern Standard Time) Monday to Friday and 8am to 12pm Saturday. Video Relay calls are also not available on national public holidays.

The NRS is free and confidential.

You can make calls to emergency services through the NRS. Learn how to make an emergency call using the NRS.  

The NRS app lets you use the NRS when you’re out and about. You can download the app now using the links below, or find out more about the NRS app.

Standard and overseas calls: 133 677

1800 calls: 1800 555 677 

Translated Fact Sheets

rfs.gov.au

National Emergency Message Broadcaster

ABC Radio Illawarra: 97.3 FM

Listen Live: https://www.abc.net.au/listen/live/illawarra

Weather Warnings - Bureau of Meteorology