Report an Issue

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Need to make a specific request for a service or report an issue?

Let us know using our online Customer Request System. and our Customer Service Team will connect you directly with the right person to respond to your needs,

Once you lodge your request, you’ll receive a request number to track your enquiry.  

All requests are attended to during our opening hours, from 8:30 am to 4:30 pm Monday to Friday. 

If your reporting something that requires urgent attention, please contact us on 02 4868 0888.

Common issues not managed by Council

We want to make sure that you can report all issues, even if they are not handled by Council. Please find below details on how to report some common issues that fall outside of Council's responsibilities. 

If you're unsure who to contact, please don't hesitate to reach out to us and we'll do our best to help you.