Manage your Water Account

Depending on the services  that are available to the property and what it is used for, there are established pricing areas for residential properties:

• Water Access Charges apply to properties (including vacant land) located within 225 metres of a Council water main. 
• Water Usage Charges are calculated from all the water you consume based on the number of days in a reading period.
• Sewerage Access Charges apply to properties (including vacant land) located within 75 metres of a Council sewer main, or when sewerage can be discharged into Council’s sewer main via a private pumping system.

Depending on the services that are available to the property and what it is used for, there are established pricing areas for non-residential properties. Non-Residential water and sewer charges apply to business, farmland and mining properties (including non-rateable properties):

Water Supply Charges:

• Non-Residential Water Access Charges apply to the abovementioned properties located within 225 metres of a Council water main. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Water Access Charge.

• Non-Residential Water Usage Charges are calculated on all the water you consume per kilolitre.
  
  

Sewer Charges:

• Non-Residential Sewer Access Charges apply to the abovementioned properties located within 75 metres of a Council sewer main or when sewerage can be discharged into Council’s sewer main via a private pumping system. Charges vary depending on the size of the water meter. Vacant Business, Farmland and Mining properties which are not metered are subject to the minimum Residential Sewer Access Charge.

• Non-Residential Sewer Usage Charges are based on all water consumed per kilolitre.

• Liquid Trade Waste (LTW) Charges apply to premises where liquid trade waste is discharged into Council’s sewer system. Liquid Trade Waste means all liquid waste other than sewerage of a domestic nature. For more information, refer to Liquid Trade Waste page.

Council has a schedule to read your water meter three times in a year in April, August and December. Your water meter records the amount of water your household consumes, and this is used to calculate your bill. There are several styles of water meters installed throughout the Wingecarribee Shire, however they basically operate in the same way. Council reads the black numbers only and charge per kilolitre (1 kilolitre = 1000 litres).

Think you might have a leak? Reading the meter regularly can identify any sudden change in water use. Identifying the problem early can reduce the impact on the water use component of your account. Refer to our Manage Your Water & Sewer Service page for troubleshooting tips to check for water leaks. 

It is important to advise Council when you change your postage address for notification of Rates and your Water & Sewerage account.

To update your billing information, please tell us here Change of Address.   

There are a few ways you can pay for your Water and Sewerage account, refer to our Rates & Payments page for available options.

Council’s Rates Notices and Water & Sewerage Accounts have gone digital. If you would like to receive your notices via email, you can register for eBilling here.

If you are a mobile bank customer, you can also sign up for BPAY View. BPAY View sends bills and statements straight to your online account and provides email, SMS and bank message reminders.

We understand that sometimes, due to a variety of circumstances, people are unable to pay their rates on time. Find out more information on how we can help your family or business from our Rates & Payments page or contact us on (02) 4868 0888.