Water Filling Stations

There are two ways to purchase water from our water filling stations:

Credit Card/Debit Card

Pay-as-you-go using Visa, Mastercard credit or debit card.

Please note, no transaction receipts are issued at water filling station sites. Please refer your financial institution for transactional statements.

Both registered and unregistered users can pay for water via credit/debit card.

Account Cards

All registered users will be issued an account card to purchase water. If required, users can be issued with multiple account cards with a fee payable for each additional card, including for replacement cards. 

Your pre-paid balance will be held in our secured portal and not associated with the account card. In the event of a lost, damaged or faulty card, the balance will still be available on your account. 

We will give you a receipt when you top up the balance on the account card. Account card related transaction statements can be issued on request.

To top up your account balance, call (02) 4868 0888 or in person at the Civic Centre, 68 Elizabeth Street Moss Vale during business hours.

1. To prevent disruption of water supply and loss of pressure in the network.
2. To minimise the risk of dirty water complaints and/or possible cross contamination.
3. To prevent our assets from being damaged resulting in costly repairs and water wastage.
4. There is significant cost to ensure the water supply is safe to drink and meets the high standard we deliver. Drawing water from a hydrant standpipe is considered theft because it is not measured consumption.
5. To prevent water wastage issues caused by the inappropriate use of standpipes in the water supply network.

If your pre-authorisation is declined, it may be because there are insufficient funds available on your card. Try again with a lower value.

If your credit card continues to be declined, please contact your card issuer.

If you are using a Council issued Account Card, please contact us on (02) 4868 0888 for assistance.

A hose with a 65mm STORZ fitting (fire brigade fitting equivalent).

Image of a Storz 65 mm fitting

Drinking water carters are required to register with us as a drinking water carter.

Users who wish to pay for water using an account card can choose to register to access this payment method.

All users can pay via credit/debit card to access water supply.

A water filling station application is required for:

• The resale of drinking water from water carting,
• Food preparation and consumption (food businesses).  

The following users are not required to register:

• Private users (personal consumption)
• Construction activities (dust suppression, roadworks, irrigation, landscaping)

Please Note: Water supplied cannot be sold, distributed or transferred for use to a third party.

In accordance with the Public Health Act 2010, the Public Health Regulation 2012, the Food Act 2003 and the Local Government Act 1993, drinking water carters are required to:

• Develop and register a Quality Assurance Program (QAP) with the local Public Health Unit.
• Submit a Food Business Notification to Council
  
  

Water carters should refer to the NSW Health website for information on their obligations to cart drinking water and for information and templates for developing a Quality Assurance Program. The QAP must comply with the requirements stated in the NSW Guidelines for Water Carters and the Australian Drinking Water Guidelines.

• Account card/s issued to purchase water supply. Additional cards can be issued on request (fees apply).
• Transaction receipt issued by Council when topping up account balance.
• Account balance is stored on centralised system associated to the account and not linked to the card. Users can have multiple cards with the balance accessible on all registered cards.
• Users receive updates on maintenance or outages that affect water filling stations.
• Credit/debit card can be used to purchase drinking water supply (no receipt issued).